2021 verilerini payla\u015fan \u015eikayetvar\u2019a g\u00f6re, ayda ortalama 18 milyon ziyaretin ger\u00e7ekle\u015fti\u011fi sitede y\u0131l boyunca toplam 408 bin 575 \u015fikayet \u00e7\u00f6z\u00fcme kavu\u015ftu. En \u00e7ok \u015fikayet may\u0131s ay\u0131nda gelirken, en \u00e7ok \u015fikayet edilen g\u00fcn pazartesi oldu. Verilere g\u00f6re 2021\u2019de \u015eikayetvar\u2019a toplam 3 milyon 53 bin 73 \u015fikayet ula\u015ft\u0131. Verilere g\u00f6re 415 bin 145 \u015fikayet say\u0131s\u0131yla 2020\u2019de oldu\u011fu gibi 2021\u2019de de en \u00e7ok \u015fikayet e-ticaret sekt\u00f6r\u00fcne geldi. 322 bin 523 \u015fikayet say\u0131s\u0131yla finans en \u00e7ok \u015fikayet edilen ikinci sekt\u00f6r oldu. Finans sekt\u00f6r\u00fcn\u00fc s\u0131ras\u0131yla internet (262 bin 385), kargo (221 bin 892) ve al\u0131\u015fveri\u015f sekt\u00f6r\u00fc (155 bin 694) takip etti. \u0130leti\u015fim, kamu, giyim, beyaz e\u015fya ve cep telefonu 2021\u2019de \u015fikayet say\u0131s\u0131yla \u00f6ne \u00e7\u0131kan di\u011fer sekt\u00f6rler oldu.<\/p>\n
\u015e\u0130KAYET SAYISI 3 M\u0130LYONU GE\u00c7T\u0130<\/strong><\/p>\n Verilere g\u00f6re ge\u00e7en y\u0131l 120 bin olan kay\u0131tl\u0131 marka say\u0131s\u0131 bu y\u0131l 150 bin 185\u2019e ula\u015ft\u0131. Platforma 2021 y\u0131l\u0131nda toplam 3 milyon 53 bin 73 \u015fikayet geldi. Verilere g\u00f6re 21 milyon 296 bin 942 ziyaret\u00e7i say\u0131s\u0131yla aral\u0131k ay\u0131 \u015eikayetvar trafi\u011finin pik yapt\u0131\u011f\u0131 ay olarak kaydedildi. Toplam \u00fcye say\u0131s\u0131 2020\u2019de 6 milyon 194 bin 993 iken 2021\u2019de bu say\u0131 7 milyon 683 bin 504\u2019e y\u00fckseldi. Platformun ayl\u0131k ortalama ziyaret say\u0131s\u0131ysa 18 milyon 353 bin 551 olarak a\u00e7\u0131kland\u0131.<\/p>\n M\u00dc\u015eTER\u0130S\u0130N\u0130 EN \u00c7OK ANNE-BEBEK-\u00c7OCUK \u00dcR\u00dcNLER\u0130 SEKT\u00d6R\u00dc MEMNUN ETT\u0130<\/strong><\/p>\n Verilerde 2021\u2019de m\u00fc\u015fterisini en \u00e7ok dinleyen ve memnuniyet oran\u0131 en y\u00fcksek olan sekt\u00f6r y\u00fczde 59 ile anne-bebek-\u00e7ocuk \u00fcr\u00fcnleri sekt\u00f6r\u00fc oldu\u011fu ortaya \u00e7\u0131kt\u0131. Emlak-in\u015faat sekt\u00f6r\u00fc y\u00fczde 52 memnuniyet oran\u0131yla ikinci s\u0131rada yer al\u0131rken onu y\u00fczde 49 ile cep telefonu sekt\u00f6r\u00fc izledi.<\/p>\n EN \u00c7OK Z\u0130YARET ED\u0130LEN SEKT\u00d6R F\u0130NANS OLDU<\/strong><\/p>\n \u015eikayetvar\u2019da en \u00e7ok ziyaret edilen sekt\u00f6r 24 milyon 125 bin 775 ziyaret\u00e7i say\u0131s\u0131yla finans sekt\u00f6r\u00fc oldu. E-ticaret (23 milyon 689 bin 165) en \u00e7ok ziyaret edilen ikinci, internet ise (18 milyon 61 bin 18) \u00fc\u00e7\u00fcnc\u00fc sekt\u00f6r olarak \u00f6ne \u00e7\u0131kt\u0131. Cep telefonu, sa\u011fl\u0131k ve beyaz e\u015fya en \u00e7ok ziyaret edilen di\u011fer sekt\u00f6rler olarak s\u0131raland\u0131.<\/p>\n E-T\u0130CARETTE EN \u00c7OK \u015e\u0130KAYET PAZARYER\u0130 S\u0130TELER\u0130NE<\/strong><\/p>\n En fazla \u015fikayeti alan e-ticaret sekt\u00f6r\u00fcn\u00fcn alt k\u0131r\u0131l\u0131mlar\u0131 incelendi\u011finde pazaryeri sitelerinin 207 bin 420 \u015fikayet say\u0131s\u0131yla e-ticaret sekt\u00f6r\u00fcn\u00fc domine etti\u011fi g\u00f6zlemlendi. Verilere g\u00f6re g\u0131da ve yemek siteleri bu sekt\u00f6rde en \u00e7ok \u015fikayet edilen bir ba\u015fka kategori olarak \u00f6ne \u00e7\u0131kt\u0131. 2021\u2019de finans sekt\u00f6r\u00fcnde t\u00fcketicilerin en \u00e7ok bankalar kategorisini \u015fikayet etti\u011fi dikkat \u00e7eken veriler aras\u0131nda yer ald\u0131. Finans sekt\u00f6r ba\u015fl\u0131\u011f\u0131 alt\u0131nda yer alan kripto para \u015fikayetlerinin bu d\u00f6nemde de artt\u0131\u011f\u0131 g\u00f6zlemlendi. \u0130nternet sekt\u00f6r\u00fcn\u00fcn alt\u0131nda yer alan internet servis sa\u011flay\u0131c\u0131lar bu d\u00f6nemde de en \u00e7ok \u015fikayet edilen kategori olarak yerini korudu.<\/p>\n F\u0130YATI ARTAN \u00dcR\u00dcNLERDE S\u0130PAR\u0130\u015e \u0130PTAL\u0130 D\u0130KKAT \u00c7EKT\u0130<\/strong><\/p>\n \u015eikayetvar verilerine g\u00f6re 2021\u2019de pazaryeri siteleriyle ilgili t\u00fcketicilerin en \u00e7ok \u015fikayet etti\u011fi konu teslimatlar\u0131n zaman\u0131nda yap\u0131lmamas\u0131 oldu. Di\u011fer y\u0131llardan farkl\u0131 olarak bu kategoride zamlar nedeniyle fiyatlar\u0131 artan \u00fcr\u00fcnlerde sitelerin sipari\u015f iptali en \u00e7ok dile getirilen bir di\u011fer konu olurken sitelerin kusurlu \u00fcr\u00fcn g\u00f6ndermesi ve para iadesinin ge\u00e7 yap\u0131lmas\u0131 \u00f6ne \u00e7\u0131kan di\u011fer ba\u015fl\u0131klar aras\u0131nda yer ald\u0131.<\/p>\n \u0130NTERNETLE \u0130LG\u0130L\u0130 EN \u00c7OK \u015e\u0130KAYET GEC\u0130KEN \u0130NTERNET NAK\u0130LLER\u0130NE GELD\u0130<\/strong><\/p>\n \u0130nternet sekt\u00f6r\u00fcn\u00fcn en \u00e7ok \u015fikayet edilen kategorisi olan internet servis sa\u011flay\u0131c\u0131lar\u0131yla ilgili 2021\u2019de \u015eikayetvar\u2019a ula\u015fan \u015fikayet konular\u0131n\u0131n ba\u015f\u0131nda nakil i\u015flemlerinin zaman\u0131nda yap\u0131lmamas\u0131 geldi. Altyap\u0131 s\u0131k\u0131nt\u0131s\u0131 olan yerlerde firmalar\u0131n hizmet veremedi\u011fi halde m\u00fc\u015fteriye cayma bedeli \u00f6demeye zorlamas\u0131 ve kampanyalar hakk\u0131nda m\u00fc\u015fteriye yanl\u0131\u015f bilgiler verilerek ma\u011fduriyet yaratmas\u0131 bu kategoride \u015fikayetlerin yo\u011funla\u015ft\u0131\u011f\u0131 di\u011fer konu ba\u015fl\u0131klar oldu.<\/p>\n KART A\u0130DATLARI CAN SIKMAYA DEVAM ED\u0130YOR<\/strong><\/p>\n Finans sekt\u00f6r\u00fcn\u00fcn en \u00e7ok \u015fikayet alan kategorisi olan bankalarda kredi kart\u0131ndan y\u0131ll\u0131k \u00fcyelik bedeli almas\u0131 ve iadelerin yap\u0131lmamas\u0131 bankalarla ilgili en \u00e7ok sorun ya\u015fanan konu oldu. T\u00fcketiciler kripto parayla ilgili en \u00e7ok firmalar\u0131n kripto para y\u00fckselince sat\u0131m yapmaya, d\u00fc\u015f\u00fcnce al\u0131m yapmaya engel olmas\u0131ndan \u015fikayet etti.<\/p>\n \u015e\u0130KAYETVAR\u2019DA EN \u00c7OK HANG\u0130 MARKALAR MERAK ED\u0130LD\u0130?<\/strong><\/p>\n \u015eikayetvar\u2019da ge\u00e7en y\u0131l sayfas\u0131 en \u00e7ok aranan marka 3 milyon 465 bin 275 sayfa g\u00f6r\u00fcnt\u00fclenmesiyle T\u00fcrk Telekom oldu. T\u00fcrk Telekom\u2019u Trendyol (3 milyon 351 bin 305), Ziraat Bankas\u0131 (2 milyon 941 bin 590) ve Xiaomi (2 milyon 547 bin 742) izledi. Y\u0131l boyunca g\u00fcvenlik sorunlar\u0131yla s\u0131kl\u0131kla konu\u015fulan Instagram, 2 milyonun \u00fczerinde sayfa g\u00f6r\u00fcnt\u00fclenmesiyle en \u00e7ok merak edilen markalar aras\u0131nda yer ald\u0131.<\/p>\n 2021\u2019DE EN \u00c7OK PAR\u0130BU VE B\u0130NANCE KAR\u015eILA\u015eTIRILDI<\/strong><\/p>\n Markalar\u0131n m\u00fc\u015fteri memnuniyeti ve \u015fikayet y\u00f6netimi konular\u0131nda performanslar\u0131n\u0131n kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131 \u201cMarka Kar\u015f\u0131la\u015ft\u0131r\u201d verilerine g\u00f6re, 2021\u2019de en \u00e7ok Paribu ve Binance markalar\u0131 kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131. T\u00fcketicilerin en \u00e7ok kar\u015f\u0131la\u015ft\u0131rd\u0131\u011f\u0131 di\u011fer iki markaysa Turkcell ve T\u00fcrk Telekom oldu. Btcturk ve Paribu \u00fc\u00e7\u00fcnc\u00fc s\u0131rada yer al\u0131rken onu ininal Kart ve Paparaa izledi. En \u00e7ok kar\u015f\u0131la\u015ft\u0131r\u0131lan markalarsa Paribu, Binance ve Turkcell olarak s\u0131raland\u0131.<\/p>\n EN \u015e\u0130KAYET\u00c7\u0130 \u015eEH\u0130R \u0130STANBUL<\/strong><\/p>\n N\u00fcfus ortalamas\u0131na g\u00f6re 2021\u2019de bin ki\u015fi ba\u015f\u0131na d\u00fc\u015fen \u015fikayet say\u0131s\u0131 baz al\u0131nd\u0131\u011f\u0131nda 67.8 \u015fikayet yo\u011funlu\u011fuyla en \u00e7ok \u015fikayet eden \u015fehir \u0130stanbul oldu. \u0130stanbul\u2019u; Ankara, Antalya ve \u0130zmir izledi. \u015eikayetvar verilerine g\u00f6re 2020\u2019de oldu\u011fu gibi 2021\u2019de Mu\u015f en az \u015fikayet olu\u015fturan il olarak kaydedildi. En az \u015fikayet\u00e7i olan di\u011fer iller Ad\u0131yaman, Hakkari ve Kars olarak s\u0131raland\u0131.<\/p>\n EN \u00c7OK \u015e\u0130KAYET MAYIS AYINDA GELD\u0130<\/strong><\/p>\n \u015eikayetvar verilerine g\u00f6re 2021\u2019de 300 bin 151\u015fikayet say\u0131s\u0131yla en \u00e7ok \u015fikayet may\u0131s ay\u0131nda geldi. 2020\u2019de en \u00e7ok \u015fikayet edilen g\u00fcn pazartesi, T\u00fcrkiye\u2019nin en \u00e7ok \u015fikayet etti\u011fi saatse 14:00 oldu.<\/p>\n","protected":false},"excerpt":{"rendered":" \u015eikayetvar, 2021 y\u0131l\u0131 \u015fikayet verilerini a\u00e7\u0131klad\u0131. Verilere g\u00f6re T\u00fcrkiye\u2019de en fazla \u015fikayet edilen sekt\u00f6r 415 bin 145 \u015fikayet say\u0131s\u0131yla e-ticaret oldu. Finans sekt\u00f6r\u00fc ise 322 bin 523 \u015fikayet say\u0131s\u0131yla ikinci s\u0131rada yer ald\u0131. Finans sekt\u00f6r\u00fcn\u00fc s\u0131ras\u0131yla internet, kargo ve al\u0131\u015fveri\u015f sekt\u00f6r\u00fc takip etti. En \u015fikayet\u00e7i \u015fehir ise \u0130stanbul oldu.<\/p>\n","protected":false},"author":6,"featured_media":9874,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[2166,434,1956,73,1551],"class_list":["post-9872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-istanbul","tag-aidat","tag-banka","tag-kredi-karti","tag-manset","tag-sikayetvar"],"_links":{"self":[{"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/posts\/9872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/comments?post=9872"}],"version-history":[{"count":1,"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/posts\/9872\/revisions"}],"predecessor-version":[{"id":9875,"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/posts\/9872\/revisions\/9875"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/media\/9874"}],"wp:attachment":[{"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/media?parent=9872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/categories?post=9872"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ihm.tr\/tr-int\/wp-json\/wp\/v2\/tags?post=9872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}